Last Updated: June 1, 2015
These Terms of Service (“Terms”) contain legally binding terms and conditions for your access and use of the hosted applications and services (“Services”) provided by Return Path, Inc. (“Return Path”) and licensed to you by salesforce.com, inc. (“Salesforce”) under a separate agreement (“Salesforce Agreement”). READ THESE TERMS CAREFULLY. THEY FORM A LEGALLY BINDING CONTRACT BETWEEN YOU AND RETURN PATH.
If you are licensing Services on behalf of an organization, “you” herein refers to that organization.
By licensing the Services from Salesforce or accessing or using the Services, you (i) acknowledge that you have read and understand these Terms; (ii) represent that you have the legal authority to accept these Terms; and (iii) agree to be legally bound by these Terms.
Provision of Services
Return Path will provide Services in accordance with these Terms. Return Path will be responsible for the performance of its personnel and their compliance with these Terms in the provision of Services.
In providing the Services, Return Path will implement and maintain an information security program that contains administrative, technical, and physical safeguards (“Safeguards”) to protect the confidentiality, security and integrity of your information (“Information Security Program”). The Information Security Program will meet relevant industry practices for such Safeguards, and will comply with applicable laws governing the security and handling of your confidential information. Without limitation, the Information Security Program will include: (i) adequate physical security of all premises in which Confidential Information of Customer will be processed and/or stored; (ii) reasonable precautions taken with respect to the employment of and access given to Return Path personnel, including background checks, training, disciplinary measures, and security clearances that assign specific access privileges to individuals; and (iii) an appropriate network security program which includes (a) appropriate access controls and data integrity controls, (b) monitoring, testing and auditing of all controls and (c) appropriate corrective action and incident response plans.
Permitted Use of Services; Restrictions
You agree to access and use the Services solely for your own internal business use and for no other purpose whatsoever. You acknowledge and agree that the Services are provided under license, and not sold, to you. You do not acquire any ownership interest any other rights in or to the Services other than to use the Services as set forth herein.
You agree that you will not: (i) transfer, sublicense, lease, lend, rent, copy, modify or distribute the Services for any purpose; (ii) reverse-engineer, decompile or create derivative works of the Services; (iii) remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices from the Services; (iv) use the Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the Terms; (v) infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party in connection with your access or use of the Services; (vi) transmit or upload as part of the Services any virus, worm, trojan horse or other harmful code or use or misappropriate the data in the Services for your own (or a third party’s) commercial gain; (vii) remove, disable, circumvent or otherwise create or implement any workaround to any copy protection, rights management or security features in or protecting the Services; (viii) access the Services for the purpose of building a similar or competitive product or service; or (ix) use the Services on behalf of more than one client or other third party per license purchased.
You will (i) be responsible for all use of the Services under your account; (ii) be responsible for the accuracy, quality and legality of information and/or data you provide to Return Path in connection with the Services (“Your Data”); (iii) use commercially reasonable efforts to prevent unauthorized access to or use of Services; and (iv) use the Services only in accordance with the these Terms and any other applicable documentation, agreements and/or laws and regulations.
Return Path, its licensors and service providers own all right, title and interest in and to the Services, including all related intellectual property rights. No rights in or to the Services are granted to you except as expressly set forth in your Salesforce Agreement.
You grant Return Path a limited, non-exclusive, royalty-free right to use Your Data as may be necessary to provide Services to you in accordance with these Terms.
You grant to Return Path and its affiliates a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate into the Services any suggestion, enhancement request, recommendation, correction or other feedback you provide relating to the Services without any compensation or other obligation to you.
Return Path may monitor your use of the Services and use data related to such use in an aggregate and anonymous manner (“Aggregate Data”). You agree that Return Path may make Aggregate Data available publicly or as part of the Services, provided that such Aggregate Data does not incorporate Your Data or identify you. Return Path retains all intellectual property rights in Aggregate Data.
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS OR YOUR SALESFORCE AGREEMENT, THE SERVICES ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, RETURN PATH, ON ITS OWN BEHALF AND ON BEHALF OF ITS LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICES, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, RETURN PATH PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.
LIMITATION OF LIABILITY
IN NO EVENT WILL RETURN PATH BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES TO BUSINESS REPUTATION, DATA LOSS, INTERRUPTION OF BUSINESS, LOST BUSINESS OR LOST PROFITS) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SERVICES OR THESE TERMS. IN NO EVENT WILL THE MAXIMUM AGGREGATE LIABILITY OF RETURN PATH ARISING OUT OF RELATING TO THESE TERMS OR THE PROVISION OF SERVICES, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUTS ACTUALLY PAID BY YOU FOR THE SERVICES DURING THE TWELVE MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY.
Suspension and Termination for Cause
Return Path reserves the right to suspend your access and use of the Services if you are in violation of any obligation under these Terms until such time as the violation is corrected, as determined by Return Path in its reasonable discretion. If you are in material violation of the terms and do not cure such material violation within 30 days of notification by Return Path or Salesforce, Return Path will have the right terminate your access to the services.
Suspension or termination under this section will be without any refund, payment or other obligation to you.
These Terms are effective upon acceptance as set forth above and terminate upon the termination of your access or license to the Services, whichever occurs first. All provisions of these Terms which by their nature should survive termination will survive termination, including, without limitation, intellectual property provisions, warranty disclaimers and limitations of liability.
These Terms do not modify or otherwise affect the terms contained in your Salesforce Agreement, which remain in full force and effect. In the event of a conflict between these Terms and the terms of your Salesforce Agreement, the terms contained in the Salesforce Agreement will prevail unless the Salesforce Agreement expressly says otherwise.
You may not assign or otherwise transfer any or all of your rights or obligations under these Terms without Return Path’s prior written consent. If any provision of these Terms is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original intent and all other provisions will continue in full force and effect. Any dispute between you and Return Path regarding these Terms will be governed by the laws of the State of New York, without giving effect to any conflict-of-laws principles. For all purposes of these Terms, you consent to exclusive jurisdiction and venue in the federal courts or state courts located in New York County, New York. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder will operate as a waiver thereof, nor will any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. These Terms constitute the entire agreement between you and Return Path regarding your access and use of the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Services. Return Path may change or modify these Terms from time to time in its reasonable discretion. If Return Path makes material changes to these Terms, it will provide advance or contemporaneous notice of such changes, either on its own or through Salesforce. Your continued use of the Services following any change will confirm your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Services.