Support

Questions? We are here to help!

Visit the Return Path Help Center for everything email! You’ll find information about using the Return Path tools, sending best practices, industry news, and much more.

We know that understanding the world of email can be challenging. Use our Help Center to search or browse hundreds of articles, trainings, videos, and ebooks to help you do your job.

Get important information on getting started with Return Path tools, optimizing your email program, becoming a great sender, and troubleshooting deliverability and reputation issues.

You can also open a support ticket to get in touch with Return Path General Support.

General Support

Check the Return Path Help Desk first. If you still need assistance, you can contact support@returnpath.com for all inquiries and we’ll ensure your request is routed to the right person at Return Path. Alternatively, call us at 1-866-362-4577 and select option #2.

Support hours are Monday to Friday from 8:30 a.m. to 4 p.m. Mountain Time. We will be contacting you within 24 hours, during normal business hours. Resolution time will vary by the complexity of the issue.
Here are a few examples of what we support:

  • Billing inquiries
  • Product support – If you are an existing client, we strongly recommend that you contact your account team.
  • Return Path Reputation Network Blacklist (RNBL) Contact us to identify why your IP is blacklisted, along with recommendations on how to get the blacklisting removed. Go here to request for temporary removal. Long-term best practice recommendations on how to get removed from any blacklist, can be found in our blogs and downloading Blacklists: The Ultimate Guide.
  • Sales inquiries
  • Senderscore.org

Certification Program

Contact certification@returnpath.com for any questions or concerns about the Certification Program.

Note: If you want to report a complaint or suspect sender abuse about a Certified sender, please contact us and include the full headers and body text of the offending message. It is not necessary to send WHOIS records, traceroute output, or similar information.

Feedback Loops Powered By Return Path

Contact fblsupport@returnpath.com for any questions or concerns about the feedback loops that are powered by Return Path, which include:

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