Background confetti Background confetti Background confetti Background confetti Background confetti

Global Financial Services Company

Products Used
  • Return Path Platform
  • Certification
  • Email Client Monitor
Issues
  • Reputation
  • ESP Migration

This financial services company relies heavily on email communication, sending between 12 and 15 email campaigns on a weekly basis. These include a mixture of opinions, news, and offers. With emails designed to meet the requirements of each subscriber—for example, millennials may receive emails about savings accounts, while those aged 55+ may receive emails related to retirement investments—the aim is to educate individuals and businesses at every stage of life.

Challenge

As the company grew, it went through a transitional period, moving from an email service provider to an automated marketing platform. However, with the marketing team facing demanding schedules and an overall lack of insight into email performance, the company was concerned that it wasn’t implementing the most effective email campaigns. It was also important that the marketing team was able to prove to its internal stakeholders that emails were being delivered and that it was seen as a reliable sender.

Image

Solution

The organization turned to Return Path for its Certification solution to improve the company’s sender reputation among its target mailbox providers. Return Path’s Certification program is accepted by mailbox providers around the world and is the only program of its kind with such universal adoption. By becoming Certified, brands’ emails are acknowledged as safe and reputable, leading to reduced filtering and better inbox placement with major mailbox providers.

The Return Path Platform was also used for greater insight into deliverability, giving inbox placement data (inbox vs. spam) for mailbox providers across the globe.

Image

Results

After qualifying for Return Path Certification, the company saw a 20 percent lift in inbox placement across the board. And with the Return Path Platform, the client had full insight into their email campaigns, including deliverability and open rates. Using this data, the company was able to ascertain what content was driving high engagement and when engagement was at its highest, they could tailor its campaigns accordingly.

Using Return Path’s Email Client Monitor, the company was also able to gain insight into the phases of engagement each day. Once they knew that engagement levels were on the rise between 5am and 9am each day, followed by large peaks of interest around 11am and 9pm, the team was able to use this data to ensure they were sending emails at times that were driving maximum engagement. By sending emails earlier in the day, the company saw seen a 71 percent increase in transactions.

Image